bengalbet a Privacy Policy

1 General Introduction and Scope of Application

This privacy policy applies to all websites, mobile applications, and related services under the bengalbet a platform. By creating an account on bengalbet a, using its services, or browsing the website, you are considered to have agreed to the terms of this policy.

We operate services for users in Bangladesh and all our data-related activities follow international data protection standards. This policy must be read together with our Terms and Conditions, as both documents form part of the agreement for using the service.

bengalbet a's services are only for users aged 21 and above. Our special protection measures for minors are described in Section 8.

2 Types and Methods of Data Collection

bengalbet a collects user data in various ways. The main purpose of data collection is to ensure a safe, fair, and personalised service.

2.1 Information Provided at Registration

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Documents required for identity verification (e.g. National ID card)
• Preferred currency and language settings

2.2 Transaction-Related Information

A record of every deposit and withdrawal you make is stored securely. For transactions carried out via bKash, Nagad, and Rocket, we only retain the transaction time, amount, and account identifier. Full payment credentials are never stored on our servers.

2.3 Usage Pattern Information

Which games you play, how long you spend on the platform, and which sections you are most active in — this information is collected automatically. It is used to improve service quality and manage responsible gaming.

2.4 Device and Connection Information

IP address, device type, operating system, browser type, and connection time are automatically logged. This information is used to ensure security and detect suspicious activity.

3 Purpose of Data Use and Legal Basis

bengalbet a uses collected data only for specific and lawful purposes. Below we clearly state the reason for each use.

3.1 Account Management and Identity Verification

Your provided information is used to keep your account active, verify logins, and recover passwords. Identity verification is a required process to prevent fraud and money laundering.

3.2 Service Quality Improvement

By analysing user behaviour and preferences, we improve the platform experience. This information helps with adding new games, simplifying the interface, and identifying technical issues.

3.3 Financial Transaction Processing

Your payment-related information is necessary to complete deposits and withdrawals safely. We do not disclose any transaction information to third parties for commercial purposes.

3.4 Communication and Support

When you seek support via live chat or email, your account information is needed by our support team. This ensures fast and effective resolution. You can learn more about us.

3.5 Responsible Gaming Management

By monitoring gaming patterns, we can identify risky behaviour and actively offer support when needed. We are committed to ensuring the wellbeing of every user by following our responsible gaming guidelines.

3.6 Fraud and Security Monitoring

Device and login information is analysed to detect the creation of multiple accounts, bonus abuse, cyberattacks, and other inappropriate activity.

4 Data Storage, Security, and Retention Period

bengalbet a gives the highest priority to the security of user data. We have adopted industry-standard technical and organisational measures.

4.1 Technical Security Measures

• All data transfers are secured through SSL/TLS encryption
• Data stored on servers is protected with AES-256 encryption
• Regular security audits and vulnerability tests are conducted
• Two-factor authentication (OTP) is active
• Firewall and intrusion detection systems are in place

4.2 Organisational Security

Our staff can only access the minimum amount of user data necessary. Every access is recorded and regularly audited. All staff have signed strict confidentiality agreements.

4.3 Data Retention Period

All data is retained while the account remains active. When an account is closed, financial transaction records are kept for the period required by applicable law. Once that period expires, data is securely deleted.

5 Policy on Sharing Data with Third Parties

bengalbet a does not sell or rent your personal information for any commercial purpose. Data is shared with third parties only in the limited circumstances listed below.

5.1 Service Provider Partners

We work with trusted third parties for payment processing, game software supply, and customer support. These partners are given only the minimum information necessary to complete their specific tasks, and they may not use it for any other purpose.

5.2 Legal Obligations

In the case of a court order, a lawful request from a law enforcement agency, or any other legal obligation, we may be required to provide the necessary information. In such cases, we seek legal advice and provide only the minimum information required.

5.3 Fraud Prevention

In the context of detecting international fraud or cybercrime, a limited amount of anonymised data may be shared as part of industry-wide information exchange.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bengalbet a website. These technologies improve your browsing experience and ensure the site functions properly.

6.1 Essential Cookies

The site cannot function properly without these cookies. They are essential for remembering login status, storing cart information, and managing security tokens.

6.2 Functionality Cookies

These cookies are used to remember your language preference, display settings, and other personalised options.

6.3 Analytics Cookies

Analytics cookies help us understand which parts of the site are used most and where issues arise. This information is collected in anonymised form.

6.4 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some site functionality.

7 User Rights and Data Control

As a bengalbet a user, you have specific rights over your own information. We fully recognise these rights.

7.1 Right to Access Information

You can request at any time to know what information we hold about you. Most information can be viewed directly from the profile section by logging into your account.

7.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you can request a correction. Contacting the support team will result in the correction being made within the set timeframe.

7.3 Right to Delete Information

If you request account closure, your personal information beyond what is required by law will be deleted within the specified period. However, financial transaction records must be retained for the period required by applicable law.

7.4 Right to Data Portability

You have the right to request your personal information in a standard, machine-readable format.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out from account settings or through the support team.

8 Protection of Minors' Data

bengalbet a strictly follows a 21+ age policy. We do not collect or store any information from minors.

An age verification process is carried out at registration. If a user creates an account using false information and is later found to be under 21, the account will be closed immediately and the collected information will be destroyed.

9 Changes to the Privacy Policy

bengalbet a may update this privacy policy from time to time due to service improvements, legal changes, or technological developments.

Registered users will be notified of any significant changes in advance by email or through an in-platform notification. Continuing to use the platform after any change means you are considered to have agreed to the updated policy.

The date of changes for each version is noted at the top of this page. For your convenience, we also provide a summary of the previous version.

Answers to any questions about this privacy policy may also be found in our FAQ section.

10 Contact and Complaint Resolution

If you have any questions, concerns, or complaints regarding this privacy policy, please contact our privacy team directly. We provide support in both Bengali and English 24 hours a day, 7 days a week.

Our goal is to resolve received complaints within 7 working days. For complex matters, we will provide you with regular updates on progress.

To get immediate support via live chat, use the chat button at the bottom right of the platform.